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Cancellation Policy:
STANDARD DISPATCH
PROCEDURE:
An Early
Morning Trip
with a pickup time before 9 a.m. is usually dispatched by 9 p.m. the preceding day.
All other trips are usually dispatched 2 to 4 hours prior to pickup time.
A. RESCHEDULING OF
AIRPORT SERVICE is possible at no extra charge, as long as rescheduling is
requested before the driver is dispatched (see Standard Dispatch Procedure
above).
B. CANCELLATION OF
AIRPORT SERVICE:
-
THE FULL FARE will
be charged for cancellations in the two following cases:
-
Cancellations after the driver has already been dispatched (see Standard
Dispatch Procedure above).
-
If the passenger fails to be at the designated pickup location (no-show).
If for any reason you cannot locate your chauffeur, call San Francisco Airport Limousine at
1-800-851-5538 and press 1. To avoid being billed as a no-show, do not
leave your location without contacting San Francisco Airport Limousine. You must contact us by
phone.
-
$15
Administrative
charge for service at SFO, OAK, or SJC airports will apply if
cancellation is requested before the driver has been dispatched (see
Dispatch Procedure above).
C. CANCELLATION OF
CHARTERED SERVICE:
A minimum of 7 days notice is required for cancellation of all charter
arrangements (e.g. weddings, wine tours, point-to-point reservations) to
avoid the charge of the full fare plus 20% service charge. A non-refundable 35%
deposit is taken on all charters.
Proms: All prom
reservations are non-refundable and cannot be cancelled. The full fare will be charged even if the service is not completed at the request of the
passenger.
PLEASE NOTE: San Francisco Airport Limousine is not
responsible for service delayed or not rendered due to Mother Nature or to
circumstances beyond our control. San Francisco Airport Limousine does not guarantee
vehicle availability or pricing for reservation changes. All prices are subject to change without notice!!!
Terms and Conditions:
The individual responsible for payment ("Customer")
understands and agrees that all charges are assessed by San Francisco Airport Limousine. All unpaid deposits and balances are authorized by Customer, with either
verbal or signed acceptance of services. Payment is due at the time passenger
is dropped off. If for any reason full payment is not made at this time,
a late charge of two percent per month will be assessed. If this agreement
is referred to an attorney and/or collection agency, Customer agrees to pay
all attorney and/or collection fees. If any breakdown occurs, Customer will
be refunded the portion of the travel charges that relate solely to the time
the vehicle is inoperable. San Francisco Airport Limousine reserves the right to substitute
one vehicle for another vehicle providing it is the same or larger size vehicle. All limousines are strictly nonsmoking. San Francisco Airport Limousine will not be responsible
for delays due to traffic conditions, accidents, or any other unforeseeable
act of God; any resulting lost time will be made up at the end of the scheduled
charter. Any downsizing of previously reserved duration of service or vehicle
size will not relieve Customer from the responsibility of paying the full
amount of the originally scheduled charter. In compliance with CPUC Regulation
Section 5348.1 & 5348.3, consumption of alcoholic beverages by passengers
under 21 years of age is prohibited.
The individual responsible for payment ("Customer") and all passengers
in Customer's party are expected to conduct themselves in a manner not injurious
to themselves, to third parties, or to the hired limousine. There
is no smoking in any San Francisco Airport Limousine vehicle. Any passenger found smoking
in the vehicle will be asked to extinguish the cigar/cigarette, and Customer
will be subject to a $100 charge for each incident. In the event of any physical
damage to the limousine caused by Customer or any passenger, there will be
a minimum additional charge of $300.00 for the repair and/or cleaning of
the limousine. This includes anyone getting sick in the limousine. Decision
as to the unusual use or wear of the vehicle rests with San Francisco Airport Limousine
solely, and its experience as to the general use of hired limousines. Customer
is fully responsible for the repair and/or replacement of any part of the
vehicle harmed by any passenger. Emerging from the sun roof while
the vehicle is in operation is prohibited. If passengers are minors, the
sun roof will remain locked closed, the dividers will remain locked open,
and a phone number of a parent of one of the passengers must be given to
the driver prior to the ride. If at any time the service is terminated
due to unruly conduct, damages to the vehicle, or abuse of any kind that
San Francisco Airport Limousine deems valid, no refund of money will be made. San Francisco Airport Limousine
reserves the right to refuse service as it deems appropriate.
Limitations of Liability:
San Francisco Airport Limousine is not responsible
for:
- Loss or damage to luggage worth more than $250, including
contents.
- Carry-on items that may be damaged in transit.
- Cash, jewelry and computers.
- Items left in vehicles.
In no event shall San Francisco Airport Limousine or any of its affiliates,
or any of their officers, directors, employees, agents, representatives, information
providers or licensors be liable for any direct, indirect, incidental,
special, consequential, punitive or other damages (regardless of the form of
action) arising out of (i) use of the service by any person, including
but not limited to any damage caused by any reliance on, or any delays, inaccuracies,
errors or omissions in, any information and content accessed over the service,
(ii) any use or inability to use the service for whatever reason, including
but not limited to communications failure or any other failure with transmission
or delivery of any information accessed through the service, or (iii)
any goods or services discussed, purchased or obtained, directly or indirectly,
through the service, in each case even if advised of the possibility of such
damages.
This Agreement shall be governed by and construed in accordance
with the laws of the State of California and the Federal Arbitration Act, without
giving effect to any principles of conflicts of laws, and you hereby consent
to the exclusive jurisdiction of the state and federal courts sitting in San
Mateo County, California.
You and San Francisco Airport Limousine agree that any and all disputes and
claims relating in any way to this Agreement (including the arbitration of
any claim or dispute and the enforceability of this paragraph), with the exception
set forth in the next paragraph, shall be submitted to and resolved by means
of confidential arbitration conducted in the State of California, San Mateo
County. If you and San Francisco Airport Limousine cannot agree on arbitrators, the Presiding
Judge of the San Mateo County Superior Court shall appoint them. The arbitration
shall be conducted under the then prevailing Commercial Arbitration Rules of
the American Arbitration Association (AAA). You and San Francisco Airport Limousine may litigate
in court only to compel arbitration under this Agreement or to confirm, modify,
vacate or enter judgment on the award rendered by the arbitrators. The arbitrator's
award shall be binding and may be entered as a judgment in any court of competent
jurisdiction. The United Nations Convention of Contracts for the International
Sale of Goods, the application of which is hereby excluded, will not govern
this Agreement. To the fullest extent permitted by applicable law, no arbitration
under this Agreement shall be joined to an arbitration involving any other
current or former user of the Service, whether through class arbitration proceedings
or otherwise.
However, to the extent you have in any manner violated or threatened
to violate San Francisco Airport Limousine intellectual property rights, San Francisco Airport Limousine
may seek injunctive or other appropriate relief in any state or federal court
in the State of California, and you consent to exclusive jurisdiction and venue
in such courts.
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